Left Coast Sports Babe

Delta Airlines has the industry’s lousiest mileage upgrade policy, and they have outsourced most of their reservations to India.  Northwest Airlines, with the lousiest seating policy, is affectionately referred to in the travel industry as “Northworst.”

So will the combined airline be  De-Worst?

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And this is a true comment from a Southwest agent, who patiently changed a reservation for a client of mine who had told me one thing and meant another –

My favorite question from customers –  “What’s after the last flight?”

This entry was posted on April 15, 2008 at 11:28 am and is filed under Uncategorized. You can subscribe via RSS 2.0 feed to this post's comments. You can comment below, or link to this permanent URL from your own site.